Conflict management training

Improve the productivity and well-being of your team | Work out conflicts constructively

Develop more effective attitudes towards conflict

Avoid letting disagreements escalate into conflict.

Apply an effective conflict management style with each speaker.

Get out of deadlocked situations.

Receive easy-to-use tools for fast results within a day.

The training is available in private and individual training, as well as face-to-face and in virtual classes.

Fostering your success

We listen to your expectations beforehand

Tools that meet your needs 

Targeted training to allow time for exercises

Telephone support after training ends

Approved for the purposes of the 1% law - Certificate 0059448

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Objectives of conflict management training

Respond constructively to prevent or manage conflict.

Adopt the most effective conflict management style based on who you are talking to.

Content of conflict management training

Understanding conflicts

  • Learn and apply the difference between content conflict and relational conflict
  • Identify different attitudes to deal with conflict 
  • Pay attention to different styles of conflict management

Know yourself to improve your conflict management

  • Self-diagnosis: your preferential attitude
  • Identify your conflict management style

Prevent conflicts

  • Understand why disagreements escalate into conflict
  • Learn to deal with differing points of view and differences in style
  • Make allies of your emotions
  • Detect conflict signals
  • Use conflict demining tools

Manage conflicts effectively

  • Conduct a conflict-defusing interview by following the three steps of conflict resolution
  • Manage a conflict with all the different personalities of your colleagues (the 4 Questions © model)

Your personalized action plan


The 4 Questions © model is a tool we developed based on the conflict management preferences of different personality types. This model is presented in our book on the 16 types of personalities: “You are unique, and so are your colleagues! Collaborate effectively and live in harmony with all personality types.”

Training information

Private training

Target audience: Managers
Prerequisite: None
Availability: Face-to-face or virtual classes
Language: French and English
Duration: 1 day face-to-face; 2 half-days in virtual classes
Budget: please consult us

Individual training

Target audience: Managers
Prerequisite: None
Availability: Face-to-face or virtual classes
Language: French and English
Duration: 2 half-days face-to-face; 3 sessions of 2 hours in virtual classes
Budget: please consult us


Jean-Luc Dupont

President of DP
International trainer and speaker
International expert in leadership and personality types

How can you reduce your training costs?

We are a training organization accredited by the Commission des partenaires du marché du travail for the purposes of the application of the Act to promote workforce skills development and recognition (1% law) - Certificate 0059448.

We can advise you on how to prepare a subsidy file (on average 50% and up to 85%) with Services Québec.

Why should you trust us?

Fast and lasting results

We use concrete tools for quick results.
Our approach is adapted to your personality to best meet your needs.

An easy collaboration

We ensure we are a reliable partner with whom it is easy to collaborate.

An answer to your needs

We are at your disposal to answer to your needs.


We offer you an excellent quality-to-price ratio.