Process Communication Management® (Process Com®) training

Process Com®, the ideal tool for positive communication

Communicate better with all your contacts

Discover your Process Com® personality type.

Communicate positively in all circumstances.

Respond effectively to "difficult" people.

Take advantage of our 15 years of experience in Process Com® to receive easy-to-use tools and rapid results.

The training is available in private and individual training, as well as face-to-face and virtual classes.

Fostering your success

We listen to your expectations beforehand

Tools that meet your needs 

Targeted training to allow time for exercises

Telephone support after training ends

Approved for the purposes of the 1% law - Certificate 0059448

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Objectives of the Process Com® training

Operate and communicate positively and effectively

Communicate impactfully with all your contacts

Manage "difficult" people

Content of the Process Com® training

Understanding Process Com®

  • The different personality types in Process Com®
  • Its applications
  • Use the model ethically and effectively

Know yourself in order to be more efficient

  • Identify your Process Com® personality profile
  • Understand your communication style
  • Identify what you need to be positive and effective
  • Detect when you communicate or malfunction
  • Be at the top of your communication and your performance
  • Discover how you can improve

Understand others to create fluid and effective relationships

  • Identify the likely personality profiles of your colleagues
  • Adapt to their communication styles
  • Communicate effectively with all Process Com® profiles
  • Adopt the right strategies when things aren’t going well

Put into practice

  • Communication exercises with all Process Com® types
  • Management exercises for "difficult" people
  • Training with the "Process Com® Game"

Your personalized action plan

Training information

Private training

Target audience: Managers
Prerequisite: None
Availability: Face-to-face or virtual classes
Language: French and English
Duration: 2 days face-to-face; 4 half-days in virtual classes
Budget: please consult us

Individual training

Target audience: Managers
Prerequisite: None
Availability: Face-to-face or virtual classes
Language: French and English
Duration: 4 half-days face-to-face; 6 sessions of 2 hours in virtual classes
Budget: please consult us


Jean-Luc Dupont

President of D&P
International trainer and speaker
International expert in leadership and personality types



How can you reduce your training costs?

We are a training organization accredited by the Commission des partenaires du marché du travail for the purposes of the application of the Act to promote workforce skills development and recognition (1% law) - Certificate 0059448.

We can advise you on how to prepare a subsidy file (on average 50% and up to 85%) with Services Québec.

Why should you trust us?

Fast and lasting results

We use concrete tools for quick results.
Our approach is adapted to your personality to best meet your needs.

An easy collaboration

We ensure we are a reliable partner with whom it is easy to collaborate.

An answer to your needs

We are at your disposal to answer to your needs.


We offer you an excellent quality-to-price ratio.